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SMS Communications Overview 

​Last Updated: 6/23/2025

SMS COMMUNICATION INTRODUCTION

Welcome to Bravo Health Partners’ SMS service! By signing up for SMS updates, you can receive timely notifications, appointment reminders, service updates, and special offers directly to your phone. Here’s everything you need to know about our SMS service and how we handle your information.

HOW TO OPT-IN FOR SMS

You can easily sign up for SMS communications from Bravo Health Partners. We offer multiple ways for you to opt-in:

  • Online Form: Submit your phone number and consent to receive SMS updates by checking the opt-in box on our contact us page

  • Verbal Consent: When interacting with our team, you can verbally confirm your consent to receive SMS communications.

  • Text Initiation: Text a designated keyword to our short code number to begin receiving SMS updates.

  • Email Consent: Respond to a confirmation email agreeing to receive SMS updates.

  • Message Us First: If you initiate contact with us via text, that action counts as consent to receive SMS communications from Bravo Health Partners. Text [short code] to initate SMS communication with Bravo Health Partners.

  • Paper/Electronic Written Consent: Sign a form (either paper or digital) to opt-in to receiving SMS updates.

TYPES OF SMS MESSAGES YOU WILL RECEIVE

Once you opt-in, here are the types of SMS messages you will receive from us:

  • Account Notifications: Receive important updates related to your account status or service usage.

  • Marketing: Get updates on exclusive promotions, offers, and events related to our services.

  • Security Alerts: Receive notifications about your account’s security, including updates on password changes or account activity.

  • Customer Care: Get messages related to customer support, including reminders and information about webinars, seminars, and learning opportunities that you might find helpful.

Message frequency may vary depending on the type of messages you opt into.

HOW TO OPT-OUT 

We respect your preferences and allow you to opt-out at any time:

  • Reply STOP: Simply reply STOP to any SMS message you receive from us, and you will be unsubscribed from all future messages.

  • Opt-Out Confirmation: After opting out, you will receive a confirmation message confirming your unsubscription.

If you change your mind, you can opt back in by replying START to any message.

HELP & SUPPORT

If you need assistance or have questions about the SMS service, here’s how you can reach us:

  • For assistance, text HELP to our short code number [Short Code] or visit our website at https://bravohealthpartners.com/contact/.

  • Customer Service: For additional support, contact us by email at help@bravohealthpartners.com or call 888-383-7047.

MESSAGE & DATA RATES

Message and data rates may apply based on your mobile carrier’s plan. Please check with your mobile provider for details on any charges for receiving SMS messages.

LEGAL COMPLIANCE

We comply with U.S. privacy laws like the Telephone Consumer Protection Act (TCPA) and California Consumer Privacy Act (CCPA). By opting in, you consent to receive SMS communications in accordance with these laws.

PRIVACY & DATA SECURITY

Your privacy is important to us. We do not sell your SMS opt-in information to third parties for marketing purposes. We also follow strict data security measures to protect your information. For more details, please review our privacy policy.